Deliver Information

SHIPPING AND DELIVERY

Order Processing Time

Our office hours are Monday to Friday, from 9.30am until 5pm (UK time). However we are always available via email, and will endeavour to respond to all customer enquiries as quickly as possible.

Your order will normally be dispatched within 7 working days. It may take a few extra days during busy periods such as sales and Christmas.

If it’s a personalized product can take up to 10 working days. If the product is only available on back-order can take up to 2/3 weeks.

Nursery prints can take up to 2/3 weeks.

Delivery Cost

Delivery cost will depend on country of destination, and will be calculated at checkout, therefore please ensure that you select the applicable country to enable an accurate shipping cost. If your country it´s not available for shipping please contact us for a quote on contact@little-pony.co.uk

UK

We offer a standard option and free shipping.

If you require the item for a specific date, please contact us by email at contact@little-pony.co.uk and we will do our best to help you. Extra delivery costs may apply.

 

*IMPORTANT*  If any of the outer packaging arrives damaged, you should either decline the delivery altogether OR accept the delivery but ensure that the damage is noted on the delivery note. In both cases, please contact us by email as soon as possible after delivery to notify us of the damage. Please ensure that you keep all packaging until the issue is resolved.

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