FAQ

When will my order be ready?

As soon as we receive payment we process your order. Your order is usually ready for dispatch within 7 working days subject to stock availability. Personalized items can be dispatch up to 10 working days and Nursery prints and products only available on back order can be dispatch up to 2/3 weeks.

If you pay by direct debit you should do the transfer for the next two hours and send proof of Payment otherwise the product can be sold as it’s not reserved.

Where do you ship to?

We ship to the UK, Europe and some international countries. If your country is not available for shipping please contact us for a quote – contact@little-pony.co.uk

How do you work out the shipping costs?

Uk free shipping

rest of Europe and international based on weigh

My item hasn’t arrived. What can I do?

First thing is to make sure you entered your address correctly (you can do this on your order confirmation email). Then, please check with that you haven’t received a card from your postman. Failing that, it’s a good idea to check with your neighbours, as well as your Royal Mail sorting office. If there is still no sign of your order, please let us know and we’ll do all we can to help.

Can I return an item?

We hope that you will be delighted with all the goods you receive, but if for any reason you are dissatisfied, simply contact us to arrange returning the items within 30 working days after receipt. We can only accept the return of goods if they are unopened unless they are received damaged.

Returned products should be send to Office 27687, PO Box 6945, London, W1A 6US.

Are my details protected?

Yes absolutely! We go out of our way to ensure that your details are kept safe. Check out our Privacy Policy for more details or contact us if you have any concerns.

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